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Logistics companies manage high transaction volumes, multiple clients, and operational complexity simultaneously. Bitrix24 brings order to the chaos.
Manual quoting process with no tracking — prospects wait days for responses while competitors quote in hours.
Shipment status updates via phone calls with no documentation — complaints when things go wrong.
Sales team overpromises delivery timelines because they have no real-time operations visibility.
Standardised quote templates generated from CRM. Approval workflow before sending. Win/loss tracking.
Automated status updates to clients at key milestones: picked up, in transit, customs clearance, delivered.
API integration with your TMS or tracking platform — shipment status visible in the CRM alongside client communications.
Track shipment volume, on-time delivery rate, and complaint rate per client. Spot churn risk early.
Quote response time: days → hours
Client escalations reduced by 50% with proactive status updates
Operations and sales teams aligned with shared data
Client churn reduced with health dashboards
Deployed for freight forwarders, last-mile delivery companies, and third-party logistics providers.
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