IZ
Healthcare organisations juggle patient enquiries, appointment coordination, and multi-department communication. Bitrix24 streamlines every touchpoint.
Enquiries coming from multiple channels — WhatsApp, website, call — with no unified tracking.
Manual scheduling leading to double bookings, no-shows, and inefficient doctor utilisation.
Referrals between departments handled via phone calls and paper — delays and errors.
All enquiries from web, WhatsApp, and phone routed to a single CRM pipeline. Auto-assigned by specialisation.
Confirmation SMS on booking. Reminder SMS 24 hours before. Follow-up SMS after visit.
Digital referral system between departments with task assignment and status tracking.
Full timeline of every interaction — calls, messages, appointments — accessible to any authorised staff.
90%+ enquiry response rate
40% reduction in no-shows with reminder automation
Zero referral paperwork — fully digital
Patient satisfaction scores +25%
Implemented for hospitals, dental clinic chains, diagnostic centres, and specialist practices across India.
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