IZ
“CRM implementation across borders.”
A leading business group in Botswana needed a unified CRM across their sales, HR, and support teams. We implemented Bitrix24 with custom pipelines, automated follow-up sequences, and WATI WhatsApp integration.
The business had three separate teams using three different tools. Unifying them without disrupting active sales pipelines — and getting buy-in from 40+ users — was the core challenge.
We ran a phased rollout: CRM first, then automation, then integrations. WATI WhatsApp connected to the CRM so every WhatsApp conversation was logged against a deal. Custom training sessions in English and Setswana.
Multi-stage pipelines configured for each sales vertical.
All WhatsApp conversations logged against CRM contacts and deals automatically.
Follow-up tasks, email reminders, and deal stage updates — fully automated.
Executive and manager-level dashboards showing real-time sales performance.
40+ users onboarded in 3 weeks
WhatsApp response time reduced from 6 hours to 40 minutes
Sales pipeline visibility increased 100%
Monthly reports automated — zero manual Excel
Join 50+ companies who trust IZAAP as their Bitrix24 Gold Partner.
Free consultation. No commitment. Just clarity.
📞 Call us now: +91 74280 94109 · ✉️ info@izaaptech.com