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Handle WhatsApp, email, live chat, phone calls and social DMs in one unified omnichannel inbox — all connected to your CRM.
Bitrix24 Contact Centre unifies all customer communication channels into a single interface. Your agents see full context — every message, call and email — before they even say hello.
All channels in one place. No context switching.
Assign conversations to the right agent automatically.
SLA tracking, wait times and queue dashboards.
Every conversation linked to the right CRM contact.
Response times, resolution rates and agent performance.
Quick reply templates for common queries.
We connect all your channels: WhatsApp, email, chat, social.
Smart assignment rules based on query type, language or agent.
Agents trained on the unified inbox and CRM workflows.
Order enquiries, returns and support across all channels.
Patient queries, appointment changes and prescription requests.
Admissions enquiries across WhatsApp, email and website.
Lead qualification and customer service across channels.
Guest requests, booking changes and feedback management.
Join 50+ companies who trust IZAAP as their Bitrix24 Gold Partner.
Free consultation. No commitment. Just clarity.
📞 Call us now: +91 74280 94109 · ✉️ info@izaaptech.com